Help centre

Sign up, name your store, pick a theme and colours, and find your way around the console.

What your store needs before it can go live, and how to launch it.

Business details, logo, emails, GST, returns, languages, currencies and search settings, one section at a time.

Add people to your store, choose what each one can do, and remove them when they leave.

What happens when someone buys, and how to pack, ship and follow up.

Download your products, orders, customers and subscribers as spreadsheet files.

Ask an AI assistant such as Claude about your orders, stock, customers and sales, read-only and on your terms.

Create a product, give it sizes with their own price and stock, add photos, and publish it.

Group products (Spices, Tea, Gifts…) so shoppers can browse them and search engines can find each group.

How stock goes down and up, low-stock alerts, and how to record a delivery or a breakage.

Ask customers for reviews, approve them, and show star ratings on your products.

Work through orders to ship, print packing slips, mark orders shipped and send tracking.

Give all or part of the money back through Stripe, and choose whether to restock.

Group the countries you post to, set prices by weight, offer free delivery over an amount, and block products from some countries.

A worked example: rates for Singapore and for Malaysia and Brunei.

Connect your EasyParcel account, compare couriers and book pickups from an order.

Take card, Apple Pay and Google Pay payments straight into your own Stripe account.

Turn on more ways to pay in your Stripe Dashboard; they appear at checkout automatically.

If you're GST-registered, show GST at checkout and on receipts and invoices.

Create a subscription product with monthly and/or yearly prices, and shipping for posted boxes.

One order every month, on monthly and yearly plans; skipping, free deliveries and cancelling.

Publish each month's edition (a letter, recipe card or download) and deliver it to subscribers.

See each customer's orders, subscriptions and addresses. Customers sign in with an email code.

Read and answer messages sent from your store's contact page.

Create percentage or fixed-amount codes with limits, for one-time orders, subscriptions or both.

Write a newsletter, send yourself a test, then send it to everyone who signed up.

Build pages from blocks (text, images, galleries, product grids, FAQs) and choose your home page.

Write posts with a cover photo and content blocks, show products in them, and schedule them.

Choose the links in your store's header and footer.

Pick a theme and fonts, set your own colours, preview, then publish.

Your SEO score and checklist, search titles and descriptions with live previews, hiding pages, and fixing broken links.

Send old addresses to new ones. Changed addresses redirect automatically.

Connect a domain you own (yourbrand.com), step by step for Cloudflare, GoDaddy, Namecheap, Route 53 and others.

Choose a plan, switch monthly or yearly, update your card and see invoices.

Add more of something without changing plan; prorated and removable.

What uses your storage, how to free it up, and storage packs.

How newsletter emails are counted each month, and what happens near the limit.

What booking EasyParcel labels from the console costs.