Product reviews
Ask customers for reviews, approve them, and show star ratings on your products.
Products · Updated 14 Nov 2026
A week after an order is delivered, we email customers who agreed to hear from you and ask them to review what they bought.
Approve reviews
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Open Products › Reviews. New reviews wait here.
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Read a review and choose Publish to show it, or Reject to hide it.
Approved reviews appear on the product page with their star rating.
Change how reviews work
In Settings › Store settings › Orders, returns & reviews:
- Untick Approve reviews before they appear to publish them straight away.
- Untick Ask customers for a review after delivery to stop the emails.
Related guides
- Store settings
Business details, logo, emails, GST, returns, languages, currencies and search settings, one section at a time.
Still stuck? Contact support or email [email protected]. We reply within one business day.