Contact messages
Read and answer messages sent from your store's contact page.
Customers & marketing · Updated 14 Nov 2026
Messages from your contact page arrive in Customers & marketing › Messages, and by email to your contact address.
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Open Messages and choose a message.
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Reply by email from your own inbox (the message's email address is the customer's).
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Mark the message as handled.
Every message from your contact page.
Related guides
- Customers and accounts
See each customer's orders, subscriptions and addresses. Customers sign in with an email code.
Still stuck? Contact support or email [email protected]. We reply within one business day.