Your first order, start to finish

When a customer pays, the money goes straight to your Stripe account and the order appears in your console.

1. The order arrives

• You get an email, and the dashboard's Orders to ship count goes up.
• The customer gets a confirmation email with what they bought.
• Downloads are sent automatically; they never need packing.

2. Pack it

1. Open Orders › To ship. Orders wait here, oldest first.

   

2. Tick the orders you're packing and print their packing slips.

3. Ship it

1. Open the order and choose Mark as shipped.
2. Enter the carrier and tracking number. The customer gets an email with a tracking link.

4. After delivery

• A week after delivery we ask the customer for a review (you can turn this off).
• If something goes wrong, you can refund all or part of the order.